Core Criteria Policy

The Core of the Matter: A Guide to Remanufactured Part Core Returns

Returning the “core,” or the old part you are replacing, is a critical step in the remanufacturing process, ensuring a sustainable and cost-effective cycle for automotive and industrial components. To facilitate a smooth and successful core return for a full credit, here are the essential rules and guidelines to follow.

The Golden Rule: Like-for-Like is Non-Negotiable

The most fundamental principle of core returns is that the part you return must be the same as the remanufactured part you purchased. Returning a different part will result in the forfeiture of your core deposit.

Timeliness is Key: Adhere to Return Deadlines

Core returns are time-sensitive. Typically, you will have a specific window, often ranging from 30 days from the date of purchase, to return your old part. Failure to meet this deadline will likely result in the loss of your core deposit.

Condition is Crucial: What’s an Acceptable Core?

For a core to be accepted and a full credit issued, it must be in a “rebuildable” condition. This generally means:

• Complete and Assembled: The core must be fully assembled and not in pieces. All components must be intact.
• No Catastrophic Damage: The main body of the core should not be cracked, broken, or severely damaged by non-operational means (e.g., dropped, hit with a hammer).
• Free of Excessive Rust and Corrosion: While some surface rust is often acceptable, heavy rust or corrosion that compromises the integrity of the part will likely lead to rejection.
• No Fire or Water Damage: Cores that have been in a fire or submerged in water are generally not considered rebuildable.
• Identifiable Part Numbers: The original equipment manufacturer (OEM) part numbers should be legible if possible.
• Original Equipment Manufacturer: The turbocharger must be genuine with HOLSET/CUMMINS/VOLVO/MACK/PACAR/DETROIT cast on it to be accepted. It cannot be aftermarket, it will not be accepted.

It’s important to remember that the part is expected to be non-functional; that’s why you’re replacing it. The key is that the core is structurally sound enough to be remanufactured.

Packaging and Shipping: Protecting the Core in Transit

Proper packaging is essential to prevent damage during shipping, which could void your core credit.

• Use the Original Box: Whenever possible, use the box and packaging that your remanufactured part arrived in. This not only provides the best fit and protection but also helps in identifying the return.
• Drain All Fluids: This is a critical safety and environmental requirement. All fluids, such as oil, coolant, or fuel, must be completely drained from the core before shipping. Failure to do so can result in shipping carrier rejection or a handling fee deducted from your credit.
• Bag the Core: Place the drained core in a plastic bag to contain any residual fluids and prevent leaks.
• Secure the Part: Use packing material to ensure the core is secure within the box and cannot shift during transit.
• Include Necessary Paperwork: Enclose a copy of your original invoice or any specific core return documentation provided by us. This is vital for prompt and accurate processing of your credit.
• Clearly Mark the Box: Write “CORE RETURN” in large, clear letters on the outside of the box.

The Refund Process: Receiving Your Credit

Once the core is received and inspected by the HDTURBO LLC, your core deposit will be refunded. The inspection process typically takes one business day. The refund will be issued to the original form of payment.

By following these guidelines, you play a vital role in the remanufacturing ecosystem, contributing to a more sustainable and affordable parts industry while ensuring the timely return of your core deposit.